Logan Vision Support & Knowledge Center

🆕 Latest Updates

NEW: ONN Device Setup Guide Is Now Available

Complete step-by-step setup for the ONN 4K Streaming Device.

Watch ONN Setup Guide →

SUPPORT • SETUP • TROUBLESHOOTING

LOGAN VISION SUPPORT & KNOWLEDGE CENTER

Find setup guides, troubleshooting articles, account information, and service updates—all in one place.

Quick Links

Access our most popular support resources below.

🔥 Firestick Setup

Configure your Firestick

📺 TV Guide Help

Fix missing or incorrect TV guide information.

💳 Billing Center

Manage payments and subscription information.

🖥️ ONN Device Setup Guide

Complete setup for ONN 4K Streaming Device.

🚀 Getting Started

New to Logan Vision? Start here to find the right setup guide for your device.

📱 Device Setup Guides

Setup guide for Fire TV Stick, ONN, iPhone, iPad, and Android devices.

🎥 Video Tutorials

Video tutorials for every supported device.

🔧 TROUBLESHOOTING

Find solutions to common streaming, login, channel, and TV guide issues.

📶Buffering, Freezing & Slow Streaming

Fix buffering, freezing, lagging, and slow Fire Stick streaming.

📺 TV Guide (EPG)

Missing TV guide information or incorrect listings.

❌ Missing Content

Find missing channels, movies, or series using search and category tips.

🔑 Login & App Problems

Resolve login errors and application issues.

🛠 Fire TV Stick Running Slow

Improve your Fire TV Stick’s speed and performance with three quick optimization tips.

🛠 Fire TV Stick Storage Full

Improve your Fire TV Stick’s speed and performance with three quick optimization tips.

ACCOUNT & BILLING

Manage payments, renew your service, and find answers to common questions.

💳 Payment Methods

Learn how to securely pay for your service

🔄 Renew Your Service

Renew your subscription quickly and easily

📋 Subscription Plans

Compare available plans and devices

❓ Frequently Asked Questions

Answers to common account questions.

ADVANCED SETUP & GUIDES

Need more control? Access advanced setup guides and player options.

📺 Generic Smarters Setup

Set up Generic Smarters using your Xtream Codes login.

📺 TiviMate Setup

Learn how to configure TiviMate with Xtream Codes and EPG.

🔗 M3U Playlist Setup

Configure your service using an M3U playlist on supported players.

🗂 Xtream Codes Setup

Connect using your username, password, and portal URL.

SERVICE STATUS & UPDATES

Need more control? Access advanced setup guides and player options.Choose your device below to access setup guides and start streaming with Logan Vision.

📢 Server Status & Updates

Stay informed with the latest service updates, maintenance notices, and known issues..

⚠️ Known Issues

View current service information and announcements.

🔄 Maintenance Notices

Scheduled maintenance and service interruptions.

📡 VPN Help

Learn when a VPN is recommended and supported providers.

CUSTOMER SUPPORT

Need additional assistance? We’re here to help

📧 Contact Support

Submit a support request and receive assistance.