A VPN can help when your internet provider or mobile network interferes with your connection to Logan Vision.
Not everyone needs a VPN. If Logan Vision is already working normally on your internet connection, there is usually no reason to add one.
A VPN is an app that creates a different, secure path between your streaming device and the internet.
For Logan Vision customers, a VPN can sometimes help when your internet provider or mobile network prevents streams from connecting or playing normally.
Use the guide below to see whether Logan Vision recommends a VPN for your network.
Recommended
for best results.
Recommended
for best results.
Recommended
for best results.
Recommended
for best results.
Recommended
in most cases.
Typically works
without a VPN.
Using a VPN with Logan Vision is simple. Follow these four basic steps.
Download Proton VPN, IPVanish, or your preferred VPN on the device you use to stream.
Open the VPN app and sign in or create your account if needed.
Tap or select Connect and wait until the VPN clearly shows that you are connected.
After the VPN is connected, open Generic Smarters or the supported streaming player you use with Logan Vision.
Select the device you use with Logan Vision for easy VPN installation instructions.
Continue to the VPN Quick Check to make sure your VPN and Logan Vision are working together correctly.
Already have your VPN installed? Run this quick check before moving on to deeper troubleshooting.
Completely close Generic Smarters or the supported streaming player you use with Logan Vision.
Open your VPN app and connect. Wait until the VPN clearly shows Connected.
Once the VPN is connected, reopen your Logan Vision streaming app.
Try more than one channel or stream to see whether playback is now working normally.
Great. Your VPN is helping your connection. Keep the VPN connected while using Logan Vision.
Continue to the next section for additional VPN troubleshooting steps.
Continue to VPN Not Working? →If you connected your VPN but Logan Vision still is not playing normally, try these steps before moving on.
Open your VPN app and confirm that it clearly shows Connected.
If it does not, reconnect the VPN before opening your streaming app.
Disconnect from your current VPN server and connect to another available server.
If your VPN offers several U.S. locations, try a different U.S. location.
Completely close your Logan Vision streaming app.
Disconnect and reconnect the VPN, wait until it shows Connected, and then reopen your streaming app.
Restart your Fire TV Stick, ONN device, phone, tablet, or other streaming device.
After it restarts, connect the VPN first and then open Logan Vision.
Check your device’s app store for an available update to your VPN app.
Install any available update, reconnect the VPN, and test again.
If another VPN is already available on your device, you can test it to see whether the problem is limited to your current VPN connection.
Proton VPN and IPVanish are two VPN options Logan Vision has tested.
The next step is to determine whether the problem is your VPN, your internet connection, or the network you are currently using.
Use these quick tests to help identify where the connection problem is coming from.
Completely close your streaming app, disconnect the VPN, and then reopen your Logan Vision streaming app.
Close your streaming app again, connect the VPN, wait until it shows Connected, and reopen your streaming app.
If possible, test the same device on another internet connection, such as another Wi-Fi network or a mobile hotspot.
Your VPN connection may be the issue.
Try a different VPN server, restart the VPN app, or test another VPN if available.
Your internet provider or network may be interfering with the connection.
Keep the VPN connected while using Logan Vision on that network.
The original internet connection is likely the source of the problem.
Restart your modem/router and test the original connection again.
The problem may not be limited to the VPN or internet provider.
Continue through the remaining troubleshooting steps before contacting support.
If you need to restart your internet equipment, unplug the modem/router from power, wait about 30 seconds, and plug it back in.
Do not press the Reset button. A factory reset can erase your internet provider’s settings.
Mobile networks can behave differently from home Wi-Fi. Continue to the mobile connection section for additional help.
Mobile networks can handle streaming differently than home Wi-Fi. Use these steps if you are watching Logan Vision on cellular data.
If you are streaming with your phone or tablet’s cellular connection, connect your VPN before opening your Logan Vision streaming app.
Completely close Generic Smarters or the supported streaming player you use with Logan Vision.
Open Proton VPN, IPVanish, or your preferred VPN and wait until it clearly shows Connected.
After the VPN is connected, reopen your streaming app and test several channels or streams.
If playback still does not work correctly, connect to another available VPN server and test again.
This is one of the easiest ways to determine whether the mobile network is affecting your connection.
Connect your phone or tablet to a working Wi-Fi network and test Logan Vision.
Turn Wi-Fi off, connect your VPN, and test Logan Vision using your cellular/mobile connection.
Prefer to see it step by step? Watch our Logan Vision tutorial: Live TV Works on Wi-Fi But Not Cellular on iPhone? Try These 3 Fixes.
Quick answers to the most common questions Logan Vision customers have about using a VPN.
A VPN is an app that creates a different, secure path between your streaming device and the internet.
For Logan Vision customers, a VPN can help when an internet provider or mobile network interferes with your streaming connection.
No. If Logan Vision is already working normally on your internet connection, there is usually no reason to add a VPN.
A VPN is mainly recommended when your internet provider or network is interfering with the connection.
Logan Vision recommends using a VPN with:
A VPN is also usually recommended when streaming over cellular or mobile data.
Most other home internet providers typically work without a VPN.
Yes. Proton VPN Free is a good option if you simply want to test whether connecting through a VPN changes your Logan Vision connection.
Install Proton VPN on one device, connect the VPN, and then test Logan Vision.
If Logan Vision begins working after the VPN is connected, that is a good sign that your internet provider or network may be affecting the connection.
No. You can use another VPN if it works well on your device.
Logan Vision recommends IPVanish as a full VPN option because it has been tested with supported streaming devices.
If you already have a VPN that works well, there is no need to switch.
Yes. You do not have to use Proton VPN or IPVanish.
If your current VPN works properly on your streaming device, connect it first and then open your Logan Vision streaming app.
Yes. Use this order:
If your internet provider or network requires a VPN for Logan Vision to work correctly, keep the VPN connected while you are streaming.
If Logan Vision works normally without a VPN on your network, you do not need to turn one on just because you are using Logan Vision.
Cellular networks can handle streaming connections differently from home Wi-Fi.
If Logan Vision works on Wi-Fi but not on cellular data, completely close your streaming app, connect your VPN, and then reopen the app.
You can also return to the Cellular / Mobile Data Help section for the complete walkthrough and video.
Not necessarily. A VPN can help when the problem is related to your internet provider or network connection, but not every buffering problem is caused by the network.
If one channel is having trouble, try another available stream first. If several channels are affected, restart your streaming device and internet router before doing deeper troubleshooting.
For additional help, visit the Logan Vision Support & Knowledge Center .
Try a different VPN server first.
Then completely close your streaming app, reconnect the VPN, wait for it to show Connected, and reopen Logan Vision.
If that does not help, restart your streaming device and run the Internet Problem or VPN Problem? tests above.
Install and connect the VPN on each streaming device that needs it.
For example, if Logan Vision works normally on one device or network but another device is using a connection that requires a VPN, only the affected device needs the VPN connection.
If you completed the VPN and connection checks above and Logan Vision is still not working correctly, use the steps below before contacting support.
Before doing more troubleshooting, make sure there is not a current service issue affecting Logan Vision.
To help us troubleshoot faster, include the following information in your message:
Fire TV Stick, ONN / Google TV, iPhone, iPad, Android, or another device.
For example: AT&T, T-Mobile, Starlink, Verizon Fios, Xfinity, Spectrum, or cellular data.
Tell us whether you are using Proton VPN, IPVanish, another VPN, or no VPN.
Let us know whether the VPN clearly shows that it is connected.
Tell us whether Logan Vision works, does not connect, buffers, or gives you an error.
If you tested another Wi-Fi network or mobile hotspot, tell us what happened.
A screenshot of the error or problem can help us identify the issue faster.
Make sure you have already tried:
Great. Include the requested information when you contact us so we can help without repeating the same troubleshooting steps.
Visit the Support & Knowledge Center for setup guides, troubleshooting help, and video tutorials.
