Logan Vision Support & Knowledge Center

🆕 Latest Updates

NEW: ONN Device Setup Guide Is Now Available

Complete step-by-step setup for the ONN 4K Streaming Device.

Watch ONN Setup Guide →

SUPPORT • SETUP • TROUBLESHOOTING

LOGAN VISION SUPPORT & KNOWLEDGE CENTER

Find setup guides, troubleshooting articles, account information, and service updates—all in one place.

Quick Links

Access our most popular support resources below.

🔥 Firestick Setup

Configure your Firestick

📺 TV Guide Help

Fix missing or incorrect TV guide information.

💳 Billing Center

Manage payments and subscription information.

🖥️ ONN Device Setup Guide

Complete setup for ONN 4K Streaming Device.

📺 Device Setup 📱

Choose your device below and follow our step-by-step setup guides.

🔥 Firestick Setup

Configure your Firestick

📺 ONN Streaming Device

Step-by-step setup for ONN streaming devices

📱 Phones & Tablets

Choose your mobile device to view the correct setup guide.

💻 Computers

Windows and Mac setup instructions

🔧 TROUBLESHOOTING

Find solutions to common streaming, login, channel, and TV guide issues.

📶 Buffering Issues

Fix freezing, lagging, and buffering problems.

📺 TV Guide (EPG)

Missing TV guide information or incorrect listings.

❌ Missing Content

Find missing channels, movies, or series using search and category tips.

🔑 Login & App Problems

Resolve login errors and application issues.

ACCOUNT & BILLING

Manage payments, renew your service, and find answers to common questions.

💳 Payment Methods

Learn how to securely pay for your service

🔄 Renew Your Service

Renew your subscription quickly and easily

📋 Subscription Plans

Compare available plans and devices

❓ Frequently Asked Questions

Answers to common account questions.

ADVANCED SETUP & GUIDES

Need more control? Access advanced setup guides and player options.

📺 Generic Smarters Setup

Set up Generic Smarters using your Xtream Codes login.

📺 TiviMate Setup

Learn how to configure TiviMate with Xtream Codes and EPG.

🔗 M3U Playlist Setup

Configure your service using an M3U playlist on supported players.

🗂 Xtream Codes Setup

Connect using your username, password, and portal URL.

SERVICE STATUS & UPDATES

Need more control? Access advanced setup guides and player options.Choose your device below to access setup guides and start streaming with Logan Vision.

📢 Server Status & Updates

Set up Generic Smarters using your Xtream Codes login.

⚠️ Known Issues

View current service information and announcements.

🔄 Maintenance Notices

Scheduled maintenance and service interruptions.

📡 VPN Help

Learn when a VPN is recommended and supported providers.

CUSTOMER SUPPORT

Need additional assistance? We’re here to help

📧 Contact Support

Submit a support request and receive assistance.

❓ Frequently Asked Questions

Find answers to common questions and account information.

🔄 Renew Your Service

Renew your subscription quickly and easily.

🎥 Video Tutorials

Watch setup and troubleshooting videos.