Service Status & Updates

🟢 Resolved: EPG Guide Information Issue

Status: Resolved – All Services Operational

We are pleased to confirm that the issue affecting Electronic Program Guide (EPG) information has been resolved.

Some customers experienced missing or incorrect guide information beginning on the evening of June 21, 2026. Our team investigated the issue, implemented corrective actions, and successfully restored normal guide functionality.

Incident Timeline

June 21, 2026 – 9:00 PM ET

  • Initial reports of missing or incorrect EPG guide information were received.

June 22, 2026 – 1:56 PM ET

  • The issue was resolved, and guide information was restored.

Current Status

✅ Live TV service is operating normally.

✅ EPG guide information has been restored.

✅ Channel times should display correctly.

Still Missing Guide Information?

Most customers should not need to take any action. However, if your guide information is still missing or outdated, you may manually refresh the EPG inside the Smarters app.

Follow the guide below:

Step 1: From the home screen, select Settings.

Step 2: Select EPG.

Step 3: Open EPG Sources.

Step 4: Select Refresh EPG.

Step 5: When prompted, select Save.

Step 6: Return to Live TV and allow a few minutes for the guide to reload.

Additional Tips

  • Restart the app after refreshing the EPG.
  • Restart your streaming device if needed.
  • Guide information may take several minutes to fully populate.
  • If you continue experiencing issues, please contact Logan Vision Support.

Thank you for your patience and for choosing Logan Vision.

Last Updated: June 22, 2026 – 1:56 PM ET

Logan Vision Support

🟡 EPG Guide Information Issue – Live TV Service Remains Available

Status: Investigating
Severity: Minor Service Impact (Guide Information Only)
First Reported: June 21, 2026 – 9:00 PM Eastern Time

Some customers may notice missing or incorrect channel guide information (EPG) or program times.

Our team is aware of the issue and is actively working to restore normal guide data as quickly as possible. Live TV service remains available, and only guide information is affected.

We appreciate your patience while we work through this issue.

Current Information

  • Issue: Missing or incorrect EPG (Electronic Program Guide) data.
  • Service Impact: Live TV channels continue to work normally.
  • Affected Feature: Program guide information and channel times.
  • Workaround: Channels can still be viewed normally even if guide data is missing.

Timeline

  • 9:00 PM ET (June 21, 2026): Initial reports received.
  • Current Status: Investigation and corrective actions are underway.
  • Next Update: Additional updates will be posted as information becomes available.

Thank you for your patience and for choosing Logan Vision.

Last Updated: June 22, 2026
Logan Vision Support

🟢 Service Restored – All Services Operational

Date: June 20–21, 2026

Overall Status: 🟢 Operational

We are pleased to report that the issue affecting TiviMate, IPTV Smarters Pro, and other players requiring manual server URLs has been resolved.

The primary URLs have been restored and verified. All services are now operating normally.

Thank you for your patience and understanding while our engineering team worked to resolve the issue.

Current Service Status

🟢 Generic Smarters – Operational

🟢 TiviMate – Operational

🟢 IPTV Smarters Pro (Legacy) – Operational

🟢 Other Manual URL Players – Operational

Service Impact

🟢 Live TV Streaming – Operational

🟢 Movies & TV Shows – Operational

🟢 Channel Guide (EPG) – Operational

🟢 TiviMate Connectivity – Operational

🟢 IPTV Smarters Pro Connectivity – Operational

🟢 Primary URLs – Operational

Timeline

10:58 PM ET – Initial Issue Reported

Customers began reporting connection issues affecting TiviMate and other players requiring manual server URLs.

11:00 PM ET – Investigation Underway

Our engineering team confirmed the issue and began investigating.

11:05 PM ET – Alternate URL Released

A temporary alternate server URL was provided for TiviMate, IPTV Smarters Pro, and other manual URL players.

11:20 PM ET – Workaround Available

Customers were able to restore service using the alternate URL while engineers continued working on the primary URL.

11:45 PM ET – Primary URLs Restored

Engineers restored the primary URLs and service was verified.

11:50 PM ET – Service Fully Operational

Testing completed successfully. All services, including Generic Smarters, TiviMate, IPTV Smarters Pro, and other manual URL players, are operating normally.

Resolution Summary

  • Primary URLs restored.
  • Alternate URL workaround no longer required.
  • Generic Smarters remained operational throughout the event.
  • TiviMate and IPTV Smarters Pro connectivity fully restored.
  • No further action is required from customers.

Last Updated

June 21, 2026 • 11:50 PM ET

Thank you for your patience and continued support.

— Logan Vision Support

🟡 Service Alert – Partial Service Impact

Date: June 20, 2026

Overall Status: 🟡 Degraded Service – Workaround Available

We are currently aware of an issue affecting customers using TiviMate, IPTV Smarters Pro, and other players that require manual entry of a server URL.

Our engineers have provided a temporary workaround while they continue investigating the issue with the primary URL.

Current Service Status

🟢 Generic Smarters – Operational

Generic Smarters is working normally. No action is required.

🟡 TiviMate – Alternate URL Required

Customers using TiviMate may experience connection issues with the primary URL. Please use the alternate URL listed below.

🟡 IPTV Smarters Pro (Legacy) – Alternate URL Required

Customers using IPTV Smarters Pro may experience connection issues with the primary URL. Please use the alternate URL listed below.

🟡 Other Manual URL Players – Alternate URL Required

Any app that requires manual entry of a server URL may need to use the alternate URL below.

Temporary Alternate URL

http://name-port.to

Temporary Recommendation

Customers experiencing connection issues with TiviMate, IPTV Smarters Pro, or other manual URL players should update their server URL to the alternate address shown above.

Customers using Generic Smarters do not need to make any changes.

Service Impact

🟢 Live TV Streaming – Operational

🟢 Movies & TV Shows – Operational

🟢 Channel Guide (EPG) – Operational

🟡 TiviMate Connectivity – Degraded

🟡 IPTV Smarters Pro Connectivity – Degraded

🟡 Other Manual URL Players – Degraded

Timeline

10:58 PM ET – Initial Issue Reported

Customers began reporting connection issues affecting TiviMate and other players using manual server URLs.

11:00 PM ET – Investigation Underway

Our engineering team confirmed the issue and began investigating.

11:05 PM ET – Alternate URL Released

A temporary alternate server URL was provided for TiviMate, IPTV Smarters Pro, and other manual URL players.

Current Status

🟡 Engineers Investigating – Workaround Available

Last Updated

June 20, 2026 • 11:05 PM ET

Thank you for your patience and continued support.

— Logan Vision Support

Date: June 20, 2026

Service Impact

🟢 Live TV Streaming — Operational

🟢 Channel Guide (EPG) — Operational

🟢 Movies & TV Shows — Operational

🔴 TiviMate URLs — Connection Issues Reported

Last Updated

June 20, 2026 • 10:58 PM ET

Future Resolution Entry (Add When Resolved)

11:45 PM ET – Service Restored

TiviMate URL connectivity has been restored. Customers should restart TiviMate and refresh playlists if necessary.

Status: 🟢 Resolved

Thank you for your patience and continued support.

— Logan Vision Support

Date: June 20, 2026

🟢 Generic Smarters EPG Guide Available

The TV Guide (EPG) issue affecting Generic Smarters has been resolved.

Customers experiencing “No Program Found” can follow our step-by-step guide:

➡ Fix Missing TV Guide (EPG) in Generic Smarters

https://loganvision.com/fix-missing-tv-guide-epg-in-generic-smarters/

🟢 TiviMate EPG Guide Available

Customers experiencing missing guide information in TiviMate can now follow our new step-by-step guide to rebuild their playlist and restore TV Guide information.

➡ Fix Missing TV Guide (EPG) in TiviMate

https://loganvision.com/fix-missing-tv-guide-tivimate/

— Logan Vision Support

Updated June 15, 2026 at 5:01 PM

🟢 Service Impact

🟢 Live TV Streaming — Operational

🟢 Channel Guide (EPG) — Operational

🟢 Movies & TV Shows — Operational

Our technical team is actively working to restore guide information as quickly as possible.

No action is required at this time.

Last Updated: June 13, 2026

🟢 Service Restored

Our previously reported service interruption has been resolved and streaming services have been restored.

Thank you for your patience and continued support.

TiviMate Users

If you are using TiviMate, please update your server address to:

http://kytv.xyz

To update TiviMate:

  1. Open TiviMate.
  2. Go to Settings.
  3. Select Playlists.
  4. Select your Logan Vision playlist.
  5. Select Xtream Codes Parameters.
  6. Change the Server Address to:

http://kytv.xyz

  1. Select Next and allow TiviMate to refresh.

Generic Smarters Users

Customers previously using IPTV Smarters should install the new Generic Smarters app.

Downloader Code

3883750

To install Generic Smarters:

  1. Open the Downloader app.
  2. Enter code:

3883750

  1. Select Go.
  2. Download and install Generic Smarters.
  3. Open the app.
  4. Enter your existing Logan Vision username and password.
  5. Select Login.

No server URL is required.

Generic Smarters is our recommended player and provides improved performance and stability.

Customers may also use other compatible IPTV players such as TiviMate, Sparkle TV, XCIPTV, and IPTVX.

Logan Vision Support

Last Updated: June 12, 2026